This week I spoke at the National Association of State Utility Consumer Advocates Association’s (NASUCA) Wyvern Annual Meeting in Chicago on the topic of broadband adoption. Joining me on the panel was Howie Hodges, Senior Vice President for Government Affairs for One Economy Corp. Our panel was the first part of a broader discussion on broadband followed by a government panel with Erik Garr, General Manager of the Omnibus Broadband Initiatives at the FCC
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, and Anne Neville, National Broadband Mapping Program Director at NTIA
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Kung Fu Flid download Infestation During my remarks, I presented information on the huge benefits that broadband service provides for all consumers, particularly for older adults. Telemedicine, medical monitoring, staying connected to family and friends, shopping at home, helping seniors to age in place, reducing isolation, and, finally, going online has been found to actually reduce depression in older adults. While 63% percent of the adult population have broadband in their homes, only 30% of those adults age 65 and older have broadband in their home. If older individuals are going to realize all the benefits that broadband has to offer the senior community, it’s important that we focus on closing the gap to stimulate broadband adoption for this vulnerable community. It was gratifying to have Howie Hodges of One Economy agree with my remarks about the importance of reaching out to our older population. For the past decade, One Economy has done an outstanding job of addressing the need for broadband services for the low-income community.
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The government also recognizes the benefits of broadband; great savings are anticipated from moving federal forms (social security, Medicare) and processes online. So, how do we get to the benefits of broadband for consumers and the government? First, we stick to the goal of 100% broadband in the country and keep our focus on vulnerable populations. We also need to address the barriers to adoption and retention of broadband: demonstrating the value of broadband for everyday life, avoiding policies that could negatively impact pricing, and address usability and technology challenges. It is also important that we institute programs within the community to offer assistance to consumers in need. Finally, consumers need information and tools about online safety and privacy. Online safety and privacy is a critical component to the adoption and retention of broadband service for all consumers.
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